🔄 Refund & Exchange Policy – Shoecando

✨ Easy Exchange Policy

If you face a size issue, we’re happy to offer an exchange. Our goal is to ensure you get the perfect fit with a smooth and simple process.

📅 Return & Exchange Request Window

Customers have 7 days from the date of delivery to request a return or exchange.
Requests after this period cannot be accepted.

🚫 No Refund Policy

At Shoecando, all products are made in small batches or hand-painted on order.
To support sustainability and reduce wastage, we only offer exchanges — no monetary refunds.

📌 Conditions for Returns & Exchanges

✔️ Product Mismatch

You received a product different from what you ordered.

✔️ Defective Product

The item has a manufacturing or quality defect.

All requests must be submitted within 7 days.

📝 How to Request a Return or Exchange

Please e-mail us at info@shoecando.com with:

  • 📦 Order number

  • 📝 Reason for return/exchange

  • 🎥 Mandatory unboxing video as evidence

For exchanges:

  • Item must be unused

  • Must be returned in original packaging

  • Exchange will be processed after inspection

Note: Only one exchange per order is allowed.

🎁 If an Exchange Is Not Possible

If the required size or product is unavailable, we will issue a coupon code equal to your order value for future use.

❌ Items Not Eligible for Return or Exchange

  • Clearance / sale items

  • International orders

🛑 Cancellation Policy

⏳ Within the first 24 hours

Full refund (minus payment gateway charges)

⏱️ Between 24–48 hours

75% refund

⛔ After 48 hours

Only coupon refunds are available. No monetary refund.

If delivery is not possible from our end, a full refund will be issued.

All cancellation or refund requests must be emailed from your registered email to:
📧 info@shoecando.com

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